Descripción
About Us:
Elevate Teams is a US recruitment company that helps independent insurance agencies across the US to grow their teams by providing them with our pre-trained teammates (you!). We support their back-office and customer service operations so they can better serve their customers and ultimately grow their agencies.
We provide our teammates (bilingual professionals in Latin America, speaking Spanish and English) with long-term, work-from-home placements with our clients, working as Remote Insurance Assistants.
Our HR department provides paid training to new teammates to prepare them for their new careers in insurance, and our Customer Success Managers support teammates and clients to ensure work placements run smoothly.
Requisitos
Please apply online: https://rb.gy/e14o5w
- C1/C2 English writing and speaking skills.
- Native/Fluent Spanish and/or Portuguese writing and speaking skills (Spanish/Portuguese and English are required).
- At least 2 years of work experience in back-office and customer service roles.
- MUST BE AVAILABLE TO WORK MONDAY - FRIDAY 9AM - 6PM IN US TIME ZONES (PST, MST, CST, and/or EST)
- Proficient with MS Office Suite.
- Comfortable working in customer service.
- Exceptional telephone manner & service-orientated email writing skills.
- Ability to quickly learn how to use new tools and software.
- A quiet home office with a desk and office chair.
- Stable internet with at least 30 MBPS download & 5 MBPS upload speed.
- A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, and a smartphone. *Computers older than 5 years will not meet the requirements.
- Preferably graduated with a university degree or graduating in the next 12 months (if you do not have a degree, you should have more extensive experience).
- Although not required, any insurance experience would be advantageous.
Beneficios
About the Advantages:
- Gain experience working with international companies.
- Continue to perfect your English while working in a multicultural environment.
- Work from the comfort of your home - no daily commuting to the office.
- Receive paid training and get experience in a new industry.
- Long-term, stable work - our placements last years, not months.
- Great work/life balance - insurance roles are very much '9 to 5' type jobs.
- Work with a talented, dynamic team in a rapidly growing company.
- Earn competitive pay in USD.
- Potential for client performance bonuses.
About the Pay & Benefits:
- Starting pay of US$4/hr
- Pay increase after 12 months with the client to US$5/hr
- Pay increase after 24 months with the client to US$6/hr
- Subsequent pay increases at each work anniversary completed with a client.
- Many clients reward their teammates with significant annual bonuses.
Full-time client roles are eligible for our benefits program, which includes:
- Most US Federal Holidays as PTO
- Minimum 5 additional PTO days for personal use.
- Gym/Wellness allowance.
- Birthday/Anniversary bonuses.
- Medical stipend after 12 months of client placement.
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