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Open Service, solicita:

IT Service Management

Openservice We’re a 100% Mexican company with 22 years of experience in providing TI services and products to major national and international companies. We invite you to be part of our team as: IT Service Management Temporal position Minimum Requirements: • Education: Bachelor’s degree is a must. Desirable degrees: Ing. Admon. de Sistemas; Lic. en Informática; Ing. en Sistemas Computacionales. • Minimum of 5 years of work experience like Senior Service Manager with strong skills in Service Desk and Asset Management. • Excellent oral a written communication skills in English and Spanish. • Flexibility to take some requestings from America and Europe considering the differente schedules. Main Activities • Management of global service suppliers. • Support the Service Delivery Manager of End-User Services monitoring the services provided by the Regional Vendor • Compliance of SLAs, KM and contractual commitments • Day-to-day operations as defined in the Statement-of-work • Resolve escalations reported to SDM • Escalating the SDM the decisions to be made when necessary • Engage with Regional Vendor counterpart in the management systems already defined Scope is: • Service Desk • Asset management (Hardware and Software) Schedule Monday to Friday from 08:00 to 18:00 Place to work: Monterrey, Nuevo León Employee benefits Law benefits + superior perks •Pantry vouchers •Life insurance •Insurance of major medical expenses •Courses and free diplomats •College discounts (Masters) •Discounts for optical, dental, electrical appliances, restaurants and recreative centers. If you’re interested, please send your resume and your desired income to the e mail described on this ad.


Nuevo León (México) Publicado el 19 de Diciembre